Welcome to the Xmas Trees Store FAQ page! We’re a small family business from Memphis, Tennessee, dedicated to spreading Christmas joy worldwide with our beautiful artificial trees and exquisite decorations. Below, you’ll find answers to the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, our Christmas enthusiasts are always happy to help at [email protected].

Our Products

What types of Christmas tree toppers do you offer?
We offer a wonderful variety of tree toppers to crown your Christmas tree perfectly, including Angels, Stars, Snowflakes, and Assorted Figurines.
What sizes are your artificial Christmas trees available in?
Our premium trees come in a range of sizes to fit any home, including 1-2 1/2′, 3-3 1/2′, 4-4 1/2′, and 5-5 1/2′.
What colors and finishes are available for your decorations?
We have a beautiful selection to match any decor: Classic White, Cream Colored (Cream, Champagne…), Pink Colored (Pink, Hot Pink…), as well as special finishes like Flocked, Frosted, and Colored options.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and JCB, for your convenience. We also accept payments via PayPal.
Is my payment information secure?
Absolutely. We use secure encryption technology to ensure all your payment information is kept safe and confidential.

Shipping & Delivery

Where do you ship?
We are proud to spread Christmas cheer worldwide! We ship globally, excluding only a few remote areas and parts of Asia.
What are my shipping options and costs?
We offer two convenient options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx. Arrives in 10-15 days after dispatch.
– Free Shipping: For orders over $50, shipped via EMS. Arrives in 15-25 days after dispatch.
How long does it take to process my order?
We carefully prepare each order with love and care. Please allow 1-2 business days for processing before your order is dispatched. During the busy holiday season, we work extra hard to maintain this timeline.
Why might my delivery be delayed?
Delivery times are estimates. International shipments may be delayed due to customs processing, which is beyond our control. We always recommend ordering early during the holiday season to ensure timely arrival.
How are my items packaged?
Your Christmas magic is our priority! We package our trees and delicate figurines with the utmost care and secure materials to ensure they arrive at your doorstep in perfect condition.

Returns & Exchanges

What is your return policy?
Your satisfaction is our greatest gift. If you are not completely delighted with your purchase, we accept returns within 15 days of you receiving the item.
How do I initiate a return?
Please contact our friendly customer care team at [email protected] within the 15-day period, and we will gladly guide you through the process.

Contact Us

I have a question that isn’t answered here. How can I get help?
Our small family of Christmas enthusiasts is always here to help you! Please don’t hesitate to email us at [email protected]. We’d love to hear from you and help make your Christmas magical.

From our family to yours, thank you for letting us be a part of your holiday traditions.

The Xmas Trees Store Family